In the top-right, select Settings ( ) > Products > Jira Service Management > Portal-only customer accessĪnd select Allow customers to create accounts.įrom your service project, go to Project settings > Customer permissions. Type followed by their name, then choose the right person from the list. Find out the best practices for choosing the right customer management strategy. Account types These settings allow you to choose the right approach for your help center use cases: internal, external, or hybrid customer management strategy. Choose your desired settings and select Save. To enable comments from everyone, you must ensure the relevant permissions are enabled: If you need someone to know about a comment, you can mention them in it. Under Jira Service Management, select Customer access. Changing the setting applies to all sections of the. Here, the key can be changed from the default value asc to the value desc in order to always display the most recent comment at the top for all users. This will only enable comments from people with a customer account. To do this, go to System > General configuration and open the advanced settings of Jira. Under Email, select Yes for Allow all emails that contain a valid issue key to be added as a comment to the issue? Select Comment and enter your comment in the text box, then select Add. Go to Settings ( ) > Products > Jira Service Management > Configuration. At this time you can also configure the permissions for other roles in the projects such as Developers. Select Activity at the bottom of the object overview page, and then select Comments.

Navigate to pom.xml in the project, and add the following dependency: .

To allow external emails with a valid issue key to be added as a comment: This is the wrapper built on top of the Jira Rest API Client. You can choose to allow all emails with a valid issue key to be added as a comment to the issue. This can happen when a request participant forwards an email to someone and they reply with the service project email address in the “To” or “cc” fields of the email. to determine the level of access for individual pages within their confluence and/or Jira Projects. By default, when someone who is not a request participant sends an email containing an issue key to your service project, their email will create a new issue instead of adding a comment to the original issue. How do I add a user to JIRA/Confluence project.

Jira client access add comment